Shipping policy
Shipping & Returns Policy
We strive to ensure that all orders are processed and delivered efficiently within the specified timeframes.
Delivery Timeframes
- Standard Shipping: 3–5 working days from the date of order
- Gauteng Express Shipping: 1–3 working days (available to customers within Gauteng only)
Orders are processed promptly, and delivery updates will be provided where applicable.
Additional Information
- Delivery timeframes are estimates and may vary depending on location and operational factors
- Please ensure that all delivery details are accurate to avoid delays
Returns Policy
We accept returns on eligible items, subject to the conditions outlined below:
- Items must be returned in their original condition, unused, and in original packaging
- Returns must be requested within a reasonable period after delivery
Return Shipping:
Customers are responsible for the cost of return shipping unless the item received is incorrect or defective.
We recommend using a trackable shipping service, as we cannot be held responsible for items lost in transit during return.
Working Days
All delivery timeframes are calculated in working days (Monday to Friday) and exclude weekends and public holidays.