Refund policy
Return rules
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For returns requested due to a change of mind, change of size, or other customer preference, a 10% administration fee will be deducted from the refund amount. Return shipping costs are the responsibility of the customer.
The 10% administration fee and customer-paid return shipping requirement do not apply where a return is being made in accordance with a consumer right or remedy under applicable South African law.
To start a return, you can contact us at support@fedecarry.co.za. Please note that returns will need to be sent to the following address:
The Courier Guy
35 Melle Street
Braamfontein
Johannesburg
2001
If your return is accepted, we’ll provide instructions on how and where to send your package. Customers are responsible for arranging and paying for return shipping unless otherwise required by applicable law. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@fedecarry.co.za.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Returns relating to defective, damaged, incorrectly supplied or otherwise non-conforming products will be handled in accordance with applicable South African consumer protection law.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards where the return is based solely on a change of mind or customer preference.
Nothing in this policy limits any rights a consumer may have under applicable South African law.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
A 10% administration fee and return shipping costs may apply to change-of-mind exchanges.
European Union 14 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you may have additional rights under applicable EU consumer protection laws, including a 14-day cooling-off period for eligible purchases.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund was approved.
For approved change-of-mind returns, the applicable 10% administration fee will be deducted from the refund amount, and the customer is responsible for the cost of returning the item to us.
If approved, we’ll refund the applicable amount to your original payment method within 10 business days. Please remember that it can take some time for your bank or card issuer to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@fedecarry.co.za.